G6 Hospitality -
The Contact Center Senior Agent position is responsible for working with the entire supervisory team to ensure integrity of service, efficiency of operation and commitment to customer satisfaction. Reporting directly to the Operations Supervisor, the Senior Agent is responsible for assisting supervisors with the day-to-day tasks. They will also provide the agents with escalated customer support. This position will interact with property staff members on behalf of the contact center and agent staff. Senior Agents must possess a strong knowledge of the Motel 6 and Studio 6 policies and procedures as well as a strong understanding of the Central Reservations Booking system.
About G6 Hospitality
Whether you’re working at our headquarters in Carrollton or at one of our Motel 6 or Studio 6 locations, you have the unique opportunity to connect and leave a positive impact on those who visit us every day, in a real and meaningful way.
As an iconic brand in economy lodging, we live to serve both our guest and our team members, equally. We seek out those who have a Heart for Service and a desire to grow with our organization. We provide our team members competitive benefits, in addition to leadership coaching and development opportunities through robust training and forums. Plus, with our Operation Next Step program we are committed to honoring and supporting our veterans and military spouses by creating opportunities to take that next step in their career with us.
At Motel 6/ Studio 6, we work hard but we make sure to show our appreciation for our team members’ contributions during our CEO Awards, Team Member Appreciation Month, Veterans Day events, in addition to providing incentives for our frontline team members.
If you have a service attitude, a desire to transform your career and have an entrepreneurial spirit, we look forward to having you join our team!
Primary Duties & Responsibilities:
This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it not intended to be all-inclusive.
All other duties as needed or required