Call Center Supervisor

1 month ago(12/5/2017 11:10 AM)



G6 Hospitality -


To oversee the day to day activities for a specific General Reservations team and assist in day to day functions of the Motel6/Studio6 contact center; works to drive business results and ensure productivity goals are exceeded; develops, coaches, trains, motivates and evaluates employees; responsible for ensuring that the staff is managed appropriately, ensuring call volumes are handled to an acceptable service level and abandon rate while sales expectations are met; responsible for supporting Company, Department, Center goals and initiatives through implementation of directives, policies, procedures, quality standards, and process improvements.

About G6 Hospitality

Whether you’re working at our headquarters in Carrollton or at one of our Motel 6 or Studio 6 locations, you have the unique opportunity to connect and leave a positive impact on those who visit us every day, in a real and meaningful way.


As an iconic brand in economy lodging, we live to serve both our guest and our team members, equally. We seek out those who have a Heart for Service and a desire to grow with our organization. We provide our team members competitive benefits, in addition to leadership coaching and development opportunities through robust training and forums. Plus, with our Operation Next Step program we are committed to honoring and supporting our veterans and military spouses by creating opportunities to take that next step in their career with us.


At Motel 6/ Studio 6, we work hard but we make sure to show our appreciation for our team members’ contributions during our CEO Awards, Team Member Appreciation Month, Veterans Day events, in addition to providing incentives for our frontline team members.


If you have a service attitude, a desire to transform your career and have an entrepreneurial spirit, we look forward to having you join our team!


Shifts available are Tuesday-Saturday 6:30 PM-2:00 AM


To apply, please click on the application link, or send resumes to




What You Will Be Doing 

  • Assisting in the financial performance of the property and the achievement of property sales and profit objectives, including management of the profit and loss statement at the property level, deposits, accounting and more.
  • Providing excellent service to our guests through warm hospitable interactions, as well as identifying and addressing guest issues.
  • Building and managing the property team. Everything from hiring to training, it’s your job to maintain positive team member relations at the property.
  • Helping with the establishment and implementation of local community relations activity to support the needs of the community while demonstrating a positive image for brand.
  • Managing the standards and procedures of Studio 6 through effective planning, organization, training and decision-making.
  • Supporting the general manager with local sales efforts.
  • Assisting in the implementation and management of the property’s Safety and Security program.
  • Supporting your team by stepping in to perform any task that is asked of the property team with a willing and service attitude.
  • While previous hotel or motel experience will help new hires transition, our outstanding training program ensures we can bring almost anyone up to speed.  Having a business acumen, a high desire to serve and the ability to inspire teams is much more important to us than hotel or motel experience.


Interested candidates can apply online or send resumes to




  • 2 years prior call center supervisory experience managing teams of at least 15 employees
  • Above average written and verbal communication skills
  • Solid proficiency of Microsoft Office software
  • Demonstrated proficiency in coaching and leading/driving others to performance goals
  • Professional image, sense of urgency and excellent organization and planning skills
  • Ability to effectively communicate at many organizational levels, including non-exempt associates, management and outside contacts
  • Exceptional attendance and flexibility is required


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